CCN: Church Communication Network: Christian leadership training via satellite for churches

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Frequently Asked Questions

PROGRAMMING

1) How many programs are included in my subscription?
At least 100 per year.

2) Do I have to pay an additional charge per program?
No, all regular CCN programming is included in the subscription price. From time to time, CCN offers additional programming from other organizations on a pay-per-view basis.

3) If I'm not a subscriber, can I receive CCN broadcasts on a pay-per-view basis?
Yes, individual broadcasts are available for as little as $95. Contact your CCN rep for details. Click here to contact us.

4) Can I videotape the programs?
Yes, you may make one videotape copy of each program for internal church use only.

5) If I forget to tape, can I purchase a copy of the tape?
Yes, past seminar tapes are available for purchase on CCN's website. For a nominal fee, subscribers may also purchase CCN's Broadcast Library Expanded Edition. Contact your CCN rep for more information.

Note: Occasionally we do not have the copyright for a broadcast and cannot make the tapes available. Subscribers are informed when this applies.

6) How can I get a copy of the Programming Schedule?
The programming schedule is posted online, and updated regularly. You should check our website at least once a month for additions. You'll also find a downloadable schedule that you can print for future reference.

7) Do you provide any written materials with the seminars?
Yes, we provide a downloadable seminar outline for guided note-taking. This is available on our website one week before each seminar.

INVITING OTHER CHURCHES

1) Can I invite people from other churches to attend CCN seminars?
Yes, you may invite as many people as you like - there is no additional charge.

2) Can I charge admission to recoup my costs?
Yes, you may charge admission. All admission revenues belong to your church.

3) Can I get promotional materials to advertise the seminars?
Yes, we provide downloadable posters, postcards, etc. on our website.

EQUIPMENT

1) What kind of satellite equipment do I need to receive CCN broadcasts?
The dish-antenna is a Winegard 30-inch dish and the receiver is Topfield Homecast or compatible with remote control. If you do not have compatible satellite equipment, CCN will contact an installer on your behalf to install the satellite dish-antenna, necessary cabling and receiver with remote control. The cost of the equipment with basic installation is $595. Click here to contact us.

2) Does CCN provide equipment and installation for churches that need it?
Yes, CCN provides equipment and installation at cost. Your sales rep can give you the details.

3) What's included in standard installation?
One model Topfield Homecast or compatible receiver with s-video output and Irdeto card reader, remote control, a 30-inch Wingard dish-antenna, and wall mount on masonry or wood frame construction, up to 120 feet of RG-6 non-plenum rated coaxial cable, penetration of no more than two walls, and connection to one television or monitor.

4) Can I purchase my own dish and install it myself?
Yes, but please note that self-installation is NOT recommended. We recommend you purchase equipment and installation through CCN. Equipment includes the 30-inch Winegard dish-antenna, LNBF and the Topfield Homecast or compatible receiver and remote control and smart card. The cost of equipment-only is $300. The 30-inch dish-antenna must be pointed correctly and the receiver must be programmed to CCN specifications. This increases the difficulty for self-installers. On your behalf, CCN will contact a professional installer who will call you to schedule installation. The cost of installation is $345. Click here to contact us.

5) What satellite does my dish have to be pointed at?
Telstar 5 (also known as Intelsat Americas 5), a KU band satellite, at 97 degrees West Longitude

6) If I decide not to renew my subscription, do I have to return the equipment?

No, the equipment is the property of your church.

7) What type of equipment must I purchase to record broadcasts?
You can record CCN broadcasts using any DVR/DVD recording unit using RCA component or RF outputs.

8) How can I test my equipment to be sure I'll receive your programs?
You can verify that your receiver is working by tuning to the CCN Channel. If your system is properly set-up, you will see a CCN logo animation and hear music. If you do not see the CCN logo, please call our Tech Support line, 800-321-6781.

Occasionally, when programming requires broadcasting to more than one channel, you'll receive instructions about testing your equipment prior to broadcast.

9) My church has Dish Network equipment. Can we receive CCN programming on our equipment?
No, CCN programming is broadcast via the Telstar 5 Satellite. Dish Network equipment is not compatible.